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Terms and conditions

LM Consultoria e Serviços de TI is a technology company, we also provide digital marketing services, mainly with  e-commerce and digital payments

Summary of Terms and Conditions

From purchasing the chosen plan and developing the website, online store, and other customizations requested by the customer.

Creation

The annual amount paid for the premium package and email services is 1 (one) year of subscription.

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This plan entitles you to a customized website, as follows:

  • Content Material (Writing and Images) and Digital Marketing on behalf of the client.

  • Text Pages, Publications (News), Image Galleries, Video Gallery, Contact Page, Portfolio, Newsletter Registration, Testimonials, Reservations, Faq, Location and "How to Get There" Google Maps, Social Network Buttons (Facebook, LinkedIn , Instagram and Whatsapp).

  • Responsive website - Automatically adapts to tablet and cell phone.

  • User Login to access restricted content.

  • Automatic backups. Automatic daily backups allow you to restore previous versions of your website at any time.

  • Extra security for Premium sites. Protect your website, forms and orders from spam attacks. Check all files uploaded to your forms for malicious software.

  • Website maintenance.

  • Hosting Server

  • Email Accounts

  • Support: Help Desk, WhatsApp and telephone

  • Integration with Google Adsense, Tag Manager and Analytics

  • In addition, we offer other services, such as IT consultancy, digital marketing, computer maintenance contracts, among others, and all with the same objective: to democratize commerce and financial services in the region.

Content

It is agreed between the parties that the creation of the website's content will be the responsibility of the contractor. It is important to highlight that all requests for insertion, changes and/or maintenance must be made through the LM Consultoria e Serviços de TI website (www.lmconsultoriati.com/projetos), in the Project Manager menu, specifically for customers where the support team will analyze demand.

Extras

The following are considered extra services contracted separately and budgeted according to their complexity:

  1.  Text creation;

  2.  Digitization of texts;

  3.  Grammar Correction;

  4.  Treatment and processing of image retouching;

  5.  Photographic and video production.  (When requested by the client, this will result in the hiring of our accredited partner) and the costs will be passed on in full to the client.  In this case, a photo and video session will be scheduled between the client and the LM CONSULTORIA E SERVICES DE TI partner.

  6.  Digital Marketing, Offers and Campaigns.

  7.  Among others...

Structure

Some  areas  of the  structure cannot  be changed,  as they  compromise the original idea,  the facilities  and benefits of the plans.
If  the  CLIENT  needs  a  restructuring  or adaptations of these  areas, they may  be,   but they will be considered as extra services, contracted separately and budgeted according to their complexity.

Agree

Jurisdiction and applicable law

These Terms and Conditions are governed by current legislation. Any controversy arising from its application, interpretation, execution or validity will be submitted to the Court of the District of São Paulo-SP, except for complaints presented by Users who fall within the legal concept of consumers, who may submit such complaints to the court of their domicile , as provided for in the Consumer Protection Code.

  • Delivery policy: The minimum and maximum time that delivery can take, from the moment the order is confirmed.

  • Exchange Policy:  

    • 5 days to request a product exchange.

    • It must be in perfect condition and well packaged.

    • Type of exchange is allowed (for example: if the customer can only exchange for an identical product or with the same value) 

    • Customer assumes shipping costs to return the product. 

    • Deadline of 7 days for shipping the product.

  • Return Policy: 

    • The deadline for the customer to request the return of the product is 5 days.

    • The product cannot be damaged or burned by electrical discharge.

    • Product must be as new, in the same way it was delivered.

    • Customer assumes shipping costs to return the product. 

    • The deadline for processing the refund is 15 days after the product has been delivered to LM Consultoria e Serviços de TI

  • Refund policy: Refunds are not possible under the following conditions:

    • Burnt or misused product.

    • Product with damage and not in the same condition as it was delivered.

  • Contact information: LM Consultoria e Serviços de TI can be contacted by email: contato@lmconsultoriati.com or telephone number: (84) 98845-0877 to initiate an exchange, return or refund.

  • Payment methods available in the footer of the website www.lmconsultoriati.com for which we accept payment methods: credit card, debit card and/or Pix.

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If you are selling services, include the following:

 

  • Service provision: indicate how the customer will have access to the service.

  • Exchange policy: inform whether exchange for another service is possible. If applicable, please inform: 

    • What type of exchange is possible (for example: for a service of equal value) and what is the deadline for the customer to request the exchange.

  • Cancellation policy: inform whether cancellation of the service is possible. If so, please indicate:

    • What is the deadline for the customer to request 

    • What amount of the amount paid will be refunded

    • What is the deadline to process the refund

  • Refund Policy: Please advise if refund is possible. If yes, please indicate: 

    • The deadline for the customer to request

    • The deadline to process the refund

  • Contact information: indicate which email or phone number the customer should contact to initiate an exchange, return or refund.

  • Payment methods available on the website: inform the customer which payment methods you accept on your website (for example: credit card, Boleto and/or Pix).

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